I used to love slingbox. I thought it was the greatest invention ever. Yes, ever. What is it you may ask?
It is a device that you can connect to your pc and network, and then to a different set top box in your home with a dvr...and you can watch tv from any pc/notebook etc anywhere with a broadband connection.
I used to watch sports events when I would travel to the west coast. East coast game on at 1? Get into hotel, fire up the wireless high speed connection, a few clicks and BOOM--I'm watching the football game my dvr recorded. Moreover, you could actually take control of your TV and watch live events as well. A great piece of electronics, and at the time, they had the best customer service.
A few years ago....you would click on the "chat" button and have a real interaction with customer support. they ultimately would ask for permission to take control of your pc and set everything up very quickly. It was great. It was as good as the service they offer....rarely did you ever get that level of customer service, anywhere. It was a better customer service than they offer at Linksys (owned and controlled by Cisco). It was such a great experience, I would tell people unsolicited about it!!
That has all changed. It's funny actually. I was out at the CES (Consumer Electronic Show) in Vegas last year. Slingbox was there and so were some pretty significant players from senior management. I pulled them aside and told them they had a broken business plan/model. That they could not just charge for hardware and give the software away for free--that they would not grow the way they planned. They smiled and shook my hand.
Fast forward a year later. Hardware is still free, but when you have a technical issue, they want to charge you $30 FUCKING DOLLARS PER CALL TO THE CALL CENTER----YOU HAVE GOT TO BE FUCKING KIDDING ME!!!!!
I just tried to get Alberto from slingbox to fix my issue for free. He kept humping the $30 fee. I told him to go F off. I told him that the new2. A new device costs anywhere from $199-$299. There are additional attachments running in the $100 range. Knowing that it is not as simple as they say to set up, it will take 2 or 3 telephone calls over the first several months to get it all up and running consistently. That's a hundred bones right there.
So I say FUCK SLINGBOX, you cheap ass mother fuckers. Take your $30 and cram it into a little ball, and then SHOVE IT UP YOUR CORPORATE ASS!
I used to watch sports events when I would travel to the west coast. East coast game on at 1? Get into hotel, fire up the wireless high speed connection, a few clicks and BOOM--I'm watching the football game my dvr recorded. Moreover, you could actually take control of your TV and watch live events as well. A great piece of electronics, and at the time, they had the best customer service.
A few years ago....you would click on the "chat" button and have a real interaction with customer support. they ultimately would ask for permission to take control of your pc and set everything up very quickly. It was great. It was as good as the service they offer....rarely did you ever get that level of customer service, anywhere. It was a better customer service than they offer at Linksys (owned and controlled by Cisco). It was such a great experience, I would tell people unsolicited about it!!
That has all changed. It's funny actually. I was out at the CES (Consumer Electronic Show) in Vegas last year. Slingbox was there and so were some pretty significant players from senior management. I pulled them aside and told them they had a broken business plan/model. That they could not just charge for hardware and give the software away for free--that they would not grow the way they planned. They smiled and shook my hand.
Fast forward a year later. Hardware is still free, but when you have a technical issue, they want to charge you $30 FUCKING DOLLARS PER CALL TO THE CALL CENTER----YOU HAVE GOT TO BE FUCKING KIDDING ME!!!!!
I just tried to get Alberto from slingbox to fix my issue for free. He kept humping the $30 fee. I told him to go F off. I told him that the new2. A new device costs anywhere from $199-$299. There are additional attachments running in the $100 range. Knowing that it is not as simple as they say to set up, it will take 2 or 3 telephone calls over the first several months to get it all up and running consistently. That's a hundred bones right there.So I say FUCK SLINGBOX, you cheap ass mother fuckers. Take your $30 and cram it into a little ball, and then SHOVE IT UP YOUR CORPORATE ASS!
Slingbox is a great product, just not worth the money and then the additional fees to speak with customer service. That was NOT the change to business model I was speaking of (I suggested $4.99/month fee).
So in conclusion, Slingbox is a great technology. It is a great product. However, the strings attached to this shit make it too expensive to use, and management at the company is clearly delusional. In fact, I am thinking now of building a knock-off product, offering great customer service and charging a $5 fee per month for the service.
FUCK YOU SLINGBOX!!!!
--The Angry Trader.
No comments:
Post a Comment